Privacy Policy

Introduction

neurovexa Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at neurovexa.world or use our services.

neurovexa Ltd is the data controller responsible for your personal data. We are registered in Cyprus with company registration number HE316497 and our registered office is at Anexartisias Street 51, Nicosia 1020, Cyprus.

Data We Collect

We collect and process various types of personal data to provide our analytics dashboard services effectively. The data we collect includes information you provide directly to us and information automatically gathered through your use of our website and services.

Information You Provide

• Contact details (name, email address, phone number, company information)
• Communication preferences and newsletter subscriptions
• Messages and correspondence sent through our contact forms
• Account information when using our dashboard services
• Educational data and analytics information related to your courses

Information Collected Automatically

• IP address and geographical location
• Browser type and version, operating system
• Pages visited, time spent on pages, and navigation patterns
• Referral sources and search terms used to find our website
• Device information and screen resolution

How We Use Your Information

We use your personal data for legitimate business purposes and to provide you with the best possible service. How we use your information depends on how you interact with our services and the preferences you express.

Primary Uses

• Providing and maintaining our analytics dashboard services
• Responding to your enquiries and providing customer support
• Processing and fulfilling service requests
• Sending important updates about our services
• Improving our website functionality and user experience

Marketing and Communications

• Sending newsletters and marketing communications (with your consent)
• Providing information about new features and services
• Conducting market research and gathering feedback
• Personalising your experience on our website

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Legitimate Interest: To provide our services, improve our website, and conduct business operations
• Contract: To fulfil our contractual obligations when you use our services
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following limited circumstances:

• With service providers who assist in delivering our services (under strict confidentiality agreements)
• When required by law or to protect our legal rights
• In connection with a business transfer, merger, or acquisition
• With your explicit consent for specific purposes

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. Specific retention periods depend on the type of data and the purpose for which it was collected:

• Contact form submissions: 3 years from last contact
• Newsletter subscriptions: Until you unsubscribe
• Service data: Duration of service agreement plus 7 years for legal compliance
• Website analytics: 26 months maximum

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing communications

International Data Transfers

Your personal data may be processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for countries with equivalent data protection standards
• Binding Corporate Rules where applicable

Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection and security
• Incident response and breach notification procedures

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

Supervisory Authority

You have the right to lodge a complaint with the relevant supervisory authority if you believe we have not handled your personal data in accordance with applicable data protection laws. In Cyprus, the supervisory authority is the Commissioner for Personal Data Protection.